Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our warehouse processing time is currently 3 days before your order will ship. Once your order ships, you will receive your tracking information for the most up-to-date status of your order, as well as delivery notifications! Once your order ships, it will take 7 to 20 business days to receive the item.
We aim to process your order request as soon as possible. However, once you know you need to change your shipping address, please immediately contact us via live chat to see if we can catch your package before it is shipped.
Frequently, in the case of a minor typo, the post office can catch it and re-route your order to the correct address. However, if it is a completely different address, contact us, and we will help you resolve this as quickly as possible!
Above all, thanks for placing the order on our website auhwafo.com. Your satisfaction will be our greatest source of motivation.
We set the page to find the corresponding express company’s tracking method fleetly and hope it can help you complete the order tracking inquiry.
It means that we have shipped out your order when you are receiving the tracking number. Any questions, please get in touch with us freely!
PS: Sometimes express delays in updating the information on their website. So please be patient and check it sometime later. Your understanding will be highly appreciated. Thank you!
We strive to provide worldwide shipping.
There may be some regions, countries, or cities that our courier service cannot deliver to. For more information, pls contact us.
Yes, All your ordered items will come in one single package.
If you need to swap an item
Returns and Exchanges
At Kimteas, we offer all returns and exchanges for orders. We want to make certain that our customers are happy with their gear. Therefore, items must be returned within 30 days of receipt for credit, full refund, or replacement of a different color, size, or another item of equal or lesser value. The item must be returned unworn and with receipt of purchase.
If your item arrived damaged or received an incorrect item, we’ll need photos to verify the damage and/or confirm which incorrect item was shipped. This helps us understand what went wrong and helps to make sure we prevent similar issues for you and other customers in the future.
Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Please reach out to our team right away by emailing us here. We’ll resolve your issue as soon as possible!
Don’t hesitate to contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
If you have entered the incorrect address, you will need to get in contact with the residence of the address you had originally provided us with, as they will be the ones to receive your package. If this address does not exist, it will simply make its way back to our facility, upon which receiving, we can then redirect your parcel to your correct address.
To get your order to you as quickly as possible, orders are confirmed 30 minutes after they’re submitted. if you want to change or cancel your order, pls contact us.
We are accepting pre-orders on sold-out items.
